REFUND POLICY

At our JADD STORE, we want to ensure that our customers are completely satisfied with their purchase. Therefore, we offer a flexible refund policy to accommodate different situations. Here is an overview of our refund policy:

QUALITY is Money Back Guarantee: If you are not happy with your purchase, you can return the item within 3 days of receiving it for a full refund. The item must be unused and in its original packaging.

Damaged or Defective Items: If you receive a damaged or defective bag, please contact our customer service team within 2 days of receiving the item. We will provide you with a prepaid return label and issue a refund or replacement upon receiving the returned item.

Refunds Process: Once we receive the returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.


Return Shipping: Customers are responsible for the return shipping costs unless the item is damaged or defective.

Exchanges: We do not offer exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.

Please feel free to contact our customer service team at jaddstore871@gmail.com if you have any questions or need assistance with a return.

We value your satisfaction and strive to provide you with the best shopping experience at our JADD STORE!